Pre-Sales Service
We always adhere to product quality first, customer demand first, all around the principle of customer demand, and constantly upgrade product technology and quality.
1. Quick Response
We will provide you with a detailed response and professional advice within 24 hours of receiving your request.
2. Tailored Solutions
Our engineers provide optimal layout designs based on your factory space and capacity targets within 48 hours.
3. Free Material Testing
Send us your raw materials. We will run test productions in our facility and send you detailed video reports.
In-Sales Service
We always adhere to product quality first, customer demand first, all around the principle of customer demand, and constantly upgrade product technology and quality.
1. Progress Updates
Stay informed with weekly photo and video updates of your machine’s production status.
2. Testing Machine Before Delivery
In order to provide customers with the best equipment quality, we provide testing machine service before delivery to ensure the normal operation of each equipment.
3. Technical Training
Our high quality service team is ready to provide you with fast and efficient service from the tailored solutions for competitive production process to free training of complete plant installation.
After-Sales Service
We always adhere to product quality first, customer demand first, all around the principle of customer demand, and constantly upgrade product technology and quality.
1. 24/7 Instant Response
Got a technical issue? Our engineering team responds within 2 hours via WhatsApp, WeChat, or Zoom.
2. Overseas Installation
We provide comprehensive video guidelines and remote troubleshooting. For large production lines, on-site engineer deployment is available.
3. Provides Complete Spare Parts
We can provide complete after-sales service and spare parts for you, and the exchange performance of vulnerable parts of equipment is good. Please contact us if you have any requirements.
Technical Support
Machine installation guide,Machine debugging guide ,Machine daily maintenance guide
Warranty Statement
1. Yusai provides a one-year warranty for all machines from the order’s effective date.
2. The warranty covers damage caused by non-human factors, but excludes consumable parts.
3. Spare parts provided by the after-sales service are free of charge, but the shipping method is selected by the supplier. If the buyer has other requirements for the shipping method and is willing to bear the related costs, please communicate with the seller in a timely manner.
